Renee Whitehouse

Service Coordinator

As Service Coordinator with DEM Fire, Renee Whitehouse assists with team scheduling and inductions, invoicing and customer queries to help deliver our first-class solution design, system installation, asset management and fire compliance.

I’ve only been here since March so I’m fairly new, but I do like that the role is starting to get a little more challenging,” Renee says. “Day to day, I look after our website, call clients to organise access for our technicians, follow up quotes, and I help our Service Manager with various tasks.”

Like many of the DEM Fire team, Renee already had a long career in fire prevention before joining us.

About 20 years ago, I started working in an admin role in fire protection, and I was there for 11 years. I left for a while when I raised my family, and when I was looking to start working again, a neighbour mentioned a job at another fire company. It does feel like once you start in fire protection, you never leave,” she laughs.

With four children at home between the ages of 14 and 21, Renee is never bored, but she does enjoy the camaraderie that she finds in the office. Like all of the DEM Fire team, she also works hard to deliver exceptional customer solutions.

We do have a laugh and it’s a really good team all round. Everyone here is friendly, and very helpful to new team members. We’re all on the same page too when it comes to customer service – and giving our best.”


DEM Fire Articles

Understanding fire exit door regulations

At DEM Fire, we provide complete and compliant fire protection solutions, but as employers are responsible for employee safety, it is useful for you to have some awareness of fire exit door regulations. In Australia, these regulations are enshrined in the Building Code of Australia (BCA) and in state legislation. Here’s what you need to know about fire exit door regulations.

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DEM Fire celebrates Family Business Day

DEM Fire recently celebrated 2021 Family Business Day, something that is particularly close to us given our origins as a small family business. We’re now a leader in fire and essential services, thanks to a dedicated and like-minded team of fire safety professionals, who share our commitment to exceptional fire prevention services and outstanding customer solutions.

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Introducing our in-house fire safety experts

With a dedicated in-house team of fire safety experts, DEM Fire provides end-to-end fire prevention services without outsourcing to contractors – which is key to maintaining quality and efficient project delivery. We’re delighted to introduce you to just a few of our expert team members, who together ensure our customers have first-class, safe and compliant fire protection.

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