Campbell Steer - Head of Service Delivery
Campbell heads up the service division of staff, technicians and personnel on the field, which is about 80-85% of the company.
”We maintain service contracts, so we go to buildings and keep their fire systems maintained within the standards of compliance and safety.”
A typical start to Campbell’s day is a meeting with Eric (Service Operations Manager) to discuss the day ahead. “The day is very fluid, especially because we deal with breakdowns and emergencies. It’s the nature of the job. Water systems leak and so on.”
Campbell is also often out meeting with clients and dealing with whatever issue is arising.
A mechanical engineer by trade with a background in contracting and asset managing for large building portfolios on a national level, Campbell enjoys dealing with the variety of DEM clients, from blue chip agencies to educational institutions.
As for DEM’s vision, Campbell explains,
“DEM has a particular vision – an uncompromising approach to fire safety. We are trying to lift the standard of this vision and part of our strategy is through extensive training of as many personnel as possible. We’re also working towards a complete culture change for the industry. It’s a total commitment for us. We do it via specific training, innovation and collaboration. Tom and Gary espouse that throughout the industry, as well.”
Campbell finds deep gratification when it comes to the “big culture change” that DEM is spearheading. “We work towards it every single day,” he says.
On weekends, Campbell likes keeping active. “I play golden oldies rugby and touch footy, go mountain biking and kayaking, and I like doing the odd building project around the house.”