Coordinated Service Provision

Service Delivery

DEM utilises a co-ordinated approach to the delivery of fire and essential service maintenance and testing. Our capable technicians are multi-skilled, being able to complete several fire and essential procedures whilst making one visit to the premises. This minimises disruption to the building’s normal operation and reduces required access time to difficult areas of the building such as individual units. Our technicians are attaining accreditation from the Fire Protection Association of Australia for fire essential services tasks.

Communication

Communication between our company and the building’s representatives is another key elements to the successful delivery of the required works and contracted services. DEM as a medium sized business provides easy personal access to our company’s representatives to ensure that all issues relating to the essential services can be discussed and responded to in a timely manner.

Our Quality Partners

DEM subscribes to Standards Australia and is regularly monitoring updates to the Building Code Australia (BCA) and Australian Standards, and correspondingly updating our systems and procedures. In-house training sessions are conducted to ensure staff members are constantly improving their industry and standards knowledge.

DEM is an active member of the FPA Australia (Fire Protection Association Australia) holding a corporate silver membership. Directors, Ian White and Tom Marshall are current committee members. FPAA Members include every aspect of fire protection – fire-fighters, building owners and insurers, building designers and surveyors, building legislators and fire educators – anyone working as part of the fire safety community to provide a safer environment for all Australians. FPA Australia provides a central source of information and services to promote the protection of life, assets and the environment. FPA Australia is Australia’s major technical and educational fire safety organisation aiming to achieve continual improvement in fire safety through active membership and a range of activities.

DEM uses ‘The Service Manager’ package developed by TSM to manage the scheduling and data collection of service and maintenance work. The system effectively schedules and tracks all service attendance and provides quickly accessible reporting on the status of future, current and historic works. This system enables us to create a detailed management / maintenance plan so we can ensure regular preventative maintenance activities and that fire service testing regimens are in place for your premises. A comprehensive demonstration of these powerful scheduling and reporting abilities is available upon request. Remote access to the system can be provided.

The quality of service delivery is routinely monitored through a detailed internal Quality Assurance programme. Our staff work under the guidelines of our Safety Management Plan.

Insurance: DEM carries all required licences and insurances with relation to servicing and maintaining your Fire and Essential services. Insurance is a critical issue in the current climate and adequate protection is critical for business, individuals and clients alike. Copies of original certificates of currency are available upon request